Privacy & Cookie Policy

The Way of the Warrior Privacy Policy, updated for GDPR

Hill Giftware Limited t/a Way Of The Warrior
Privacy Policy – Effective 22nd May 2018

Hill Giftware Ltd t/a Way Of The Warrior are committed to maintain the trust and confidence of our website users. In this privacy policy we will provide information on when and why we collect personal information, how we use it and how we keep it secure. This policy is effective from May 22nd 2018 and has been updated to comply with the General Data Protection Regulation (GDPR) requirements.

Cookies
Like most websites Hill Giftware Limited t/a Way of the Warrior use cookies to enhance the user experience. Cookies are small data files which are placed on your devices (including computers, phones and tablets) hard drive as you browse this website and collect information such as remembering your preferences and assist in shopping cart performance. Additional cookies provide a unique customer experience through targeted products, social media sharing and also assist in paying third parties when a product is sold. Cookies also help us analyse data about website traffic so that we can refine the website to meet customer needs. Cookies do not allow us to access your computer and we do not collect any identifiable details such as contact information. Our cookies are designed on behalf of Hill Giftware Ltd t/a Way of the Warrior and other third parties who participate with us in marketing programmes.

Cookies help provide you with the best experience on our website however you can choose to accept, decline or restrict the use of cookies. Most browsers will accept cookies automatically but you can turn this off. This process will be different in every browser however here are some examples:-

Internet Explorer - Choose Tools and then Internet Options, Click on the Privacy Tab and select the appropriate privacy settings option.
Safari (iOS) - Open the Settings app, click on Safari, under Privacy & Security adjust the ‘Block All Cookies’ slider.
Google Chrome - Choose Settings and then Advanced, In Privacy and Security click content settings. Click Cookies

To comply with GDPR practices, Hill Giftware Limited t/a Way Of The Warrior also use a Cookie Manager script which will seek consent to use cookies from you every 12 months. You will be able to customise your cookie settings should you wish at any time, turning off any cookie types you do not wish to consent to.

Analytics
Hill Giftware Ltd t/a Way of the Warrior use several analytic website scripts provided by third parties to collect log information and the effectiveness of our marketing campaigns. This is provided through our use of Google Analytics and Force 24. Information from these scripts allows us to visually interpret how people have found us, which pages they visit when they are on the website and where it is necessary to make changes to the website. The information collected by Force 24 and Google also helps us provide the ability to market relevant products to you where you’ve expressed an interest.

The Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245?hl=en. You are able to view the Force 24 privacy policy at https://www.force24.co.uk/privacy/.

If you have any queries about our use of these analytics products please contact us at gdpr@wotw.co.uk.

Mailing List
Hill Giftware Limited t/a Way of the Warrior love to keep in touch with our customers. We use our marketing emails to tell our customers or consenting prospective customers about our new products, when we’ve had a delivery of a new product range and notify about any promotional codes, special offers and sales that we choose to offer. When you register with Way of the Warrior or contact us with a query you are able to opt in to our mailing list. Here we will collect your name and email address. This will be used for delivering emails and personalising the email. At any time you are able to opt out of receiving these emails by clicking unsubscribe on the email.

By purchasing from Hill Giftware Ltd t/a Way of the Warrior we do not automatically opt you into our mailing list however we may need to speak to you in regard to your order.

We use Force 24’s Marketing Automation service to deliver emails. This service also gathers statistics on email opening and clicks to help us monitor the quality of our emails. For more information please see Force 24’s privacy policy at https://www.force24.co.uk/privacy/.

Social Media
Hill Giftware Ltd t/a Way of the Warrior use social media to post messages about new products, special offers and events. We may reply to comments or questions you make to us on social media platforms. You may see adverts from us on social media services such as Facebook, Twitter and Instagram that are tailored to your interests.
Depending on your settings and the privacy policies used by social media we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.

Registering & Ordering With Way Of The Warrior
When you register with Way of the Warrior we collect your contact details and specific trading information such as the currency you wish to trade in (we support Euro’s, Dollars and GBP). This allows us to create you an account online and an account within our own internal software solution Caliq. Once you have registered with us you have provided consent for us to process your data and communicate account details to you. You will be provided with a username and password in order to log onto our website. Using these log in details you can view your account details on the website and place an order which will be passed from the website and into the Caliq system for processing. Alternatively, if you phone the head office or visit our showroom to place an order this will be placed directly into Caliq. If you place an order with one of our Sales Managers & Representatives at a trade show or in a direct meeting your order will pass through an application called Salespak (provided by Trisoft) before synchronising into Caliq. Hill Giftware Ltd t/a Way of the Warrior use Caliq to manage the processing and despatching of your order and to manage customer accounts. Your contact details and order information are protected on a secure server using industry standard methods.

Delivery information is shared with carrier companies which may include DPD Local, Palletways, UPS, Parcelforce, TNT and carriers that we recruit for specific deliveries. Your shipment and contact details are passed to these companies through secure integrations to assist with the delivery process only. You will be able to view the privacy policy for each of these carriers on their respective websites.

If you have opted out of marketing communications, we may still get in touch with you for legitimate interests. For example we may email or telephone you to give you important information about your registration, the orders you’ve placed or to tell you about any changes.

No other data is shared to any other company unless we have a legal obligation or a legitimate reason to do so.

Our Service Providers
Hill Giftware Limited t/a Way of the Warrior have verified that all of the companies which provide services to Hill Giftware Limited are GDPR compliant. If we choose to use other providers or services offered by third parties we will amend our privacy policy, name the provider or service and display how you can check their privacy policies. If we choose to terminate the relationship with a third party service provider then all data held between the two companies will be deleted as soon as possible.

Your Rights Under GDPR
Under the General Data Protection Regulation you have every right to restrict or object our use of your personal data. You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email James Paul at gdpr@wotw.co.uk or write to James Paul (GDPR), Way of the Warrior, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.

If you believe that any information we are holding on you is incorrect or incomplete please email or write to us and we will promptly correct any information. Use the contact form at http://militaria.hill-interiors.com/contact/ to direct your query to the relevant department. We will have 30 days from that date to process this instruction.

Under GDPR you also have the right to be forgotten. You have the right to request any or all data we hold on you be deleted. To raise your right to do this email James Paul at gdpr@wotw.co.uk or write to James Paul (GDPR), Way Of The Warrior, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW. We will have a month from that date to process this instruction.
Hill Giftware Ltd t/a Way of the Warrior do not use any automated decision making or profiling.

If you feel that Hill Giftware Ltd t/a Way of the Warrior have failed to comply with any request in regard to GDPR you are able to make a complaint to the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/.

This policy was reviewed and amended on 21/05/2018 and will be reviewed on an annual basis unless an important amendment is required.