FAQ's

You should find the answers to all your questions here but should you need more help or advice then please don't hesitate to contact us via any of the following methods. We'd be pleased to hear from you.

To view Way of the Warrior current wholesale prices and place orders you must first register with us. We will review your information and upon acceptance you will be emailed a username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels, prices and will allow you to place an order with us.

To register with us click here.
 

To view Way of the Warrior current prices and place orders you must first register with us. Simply complete the form and submit. Once we have reviewed your information you will be emailed a username and password which can be entered into the ‘Trade Login’ box in the top right hand corner of every page. This login information will allow you to view product codes, prices, current stock levels and will allow you to place an order with us. This form will not allow you to apply for a 30 day credit account. You may only apply for a 30 day credit account after you have placed your first order with Way of the Warrior.

The current minimum order amount is £200 exclusive of VAT (this total can include both in and out of stock items) with a delivery fee of £10. We can not accept orders below £200 for your first order. Your order can be comprised of both 'in stock' and 'out of stock' items as long as the total value of all items reaches the minimum order value. For example, your first order with Way of the Warrior could be made up of £175 of goods in stock and £25 that are out of stock.

PLEASE NOTE: UNDER SALE CONDITIONS THE MINIMUM ORDER VALUE MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

For mainland Great Britain customers, all orders over the value of £500 are sent carriage free* via TNT or Parcelforce. Orders with a value of £200-499.99 will be charged £10 delivery. All orders dispatched via TNT or Parcelforce will be sent using a next working day service/24 hour service. We aim to despatch all orders within 1 - 3 days. For offshore customers (such as Northern Ireland/Channel Islands/Scottish Highlands & Islands) and International locations, the cost of shipping will be dependent on the size and weight of the consignment. The rates will vary and we will contact you with shipping costs before any payment is taken and the order despatched. We may need to use an alternative shipping company with international orders and these will require different shipping transit times. 


PLEASE NOTE: UNDER SALE CONDITIONS THE CARRIAGE PAID & CHARGEABLE VALUES MAY CHANGE AND WILL BE DISPLAYED PROMINENTLY ON THE FRONT OF THE WEBSITE

Either TNT & Parcelforce will attempt to deliver your items on the next working day between 8am-6pm if you are on the British mainland. It may take a little longer if you are offshore or overseas and we may use another carrier. Unfortunately we are not able to be more precise with delivery times. If you have a specific requirement with delivery then please let us know before we despatch and we can try our best to fulfil that for you.

PLEASE NOTE: UNDER SALE CONDITIONS THE DESPATCH TIMES MAY VARY DUE TO THE VOLUME OF ORDERS. WE WILL TRY AND MEET ANY SPECIFIC REQUESTS

Our sagepay card payment system is one of the most secure payment processing systems on the market. We have not had a single problem with Sagepay so we can offer total security. No card details are stored on our system and Way of the Warrior staff do not even see them. We have now added other payment options, including BACS and 30 day account options, if this is required, download, fill in and post an original copy of the 30 day account application form remembering to sign the back.

If you can not log into our website but you do have an account number (eg. PZIT001) then please use the 'get password' request form. This will email the password back to the email address associated with the account. If you have placed an order with us in the past then please do not re-register. We will have your details in the office.

If you used to log into our old website using 'hand' as the username and 'painted' as the password then this will no longer work. If you have previously placed an order and had that despatched then your account number will be on the bottom of your invoice. If you can not find the invoice then please contact the office on 01845 567044 during office hours and we will locate your account number. If you have not traded with us in the past then you will need to re-register with us. This will give you a new username and password that you can use to place your first order.

If you have never visited our website before and you wish to trade with us then please register with us and we will get you a password.

Way of the Warrior will pack and send out your order from our warehouse in perfect condition. We use TNT or Parcelforce for shipment of parcels or pallets and they have a good quality service. On receipt of your delivery, you must inspect your pallets or parcels for any damages whilst the driver is there and before you sign for the delivery. If there are damages then do not sign for the delivery or sign for 'as damaged'. We are not able to make any claim or replace damaged items unless the items have been signed for as damaged with the driver. Please email all queries regarding damages including photographic evidence to rachel@hill-interiors.com WITHIN 7 DAYS OF YOUR INVOICE!

Way of the Warrior do not drop ship for people or deliver directly to the public. The logistics and complexities for a company of our size to be handling small orders are prohibitive. A company called Dropship4you can offer this service, please see our page about dropshipping. This company is not part of Hill Interiors.

If an item is showing out of stock, there are two possibilities, it has either sold out and not being replacded or there are more coming in. We have just added the "in soon" information to our website, this will show how many of a certain product we have got on the way. If the product is showing in soon, please place your order and we will send it on to you when it has come into stock (phoning you first to book it in). YOU WILL NOT PAY FOR ANY ITEMS THAT ARE OUT OF STOCK UNTIL YOU ACTUALLY GET THEM. The payment is only taken off your card when our warehouse have made up your order and know everything is actually there, it is not all taken off your card by the website. We take care to check every item you pay for is recieved.

When you fill in a trade account application form on our website, this is emailed to us, we check you are a trading company then reply by sending you a logon name and password for our website. This stage is to protect retailers by not allowing the public to see the trade prices. Once you have got the logon on name and password by email, you can see live stock information, prices and can place a trade order and pay by credit card. Credit accounts are based on a 30 day period, if you would like to apply for a credit account please visit our credit account webpage and download the form. Once you have filled it in, signed the back to agree to our terms, we will check your references and set you a credit limit.

Way of the Warrior prices are very keenly priced. The only further discount we can give is if you buy large quantities of our products. Please contact our brand manager to discuss this further.

Way of the Warrior have a policy that will allow us to match or beat any quotes from other companies for our non-exclusive products, email or phone us to discuss.

If you email sales.enquiries@hill-interiors.com we will point you in the direction of your nearest stockist.